Advocacy Services assists people with brain injuries with the following:
- Concerns or complaints about services in the community
- Questions about rights
- Access to appropriate services
- Ideas for making services better
- General questions or the need for information concerning services for persons with traumatic brain injuries
Concerns or complaints can come from any source. They should involve the actions of an agency, facility, or program and can be person-specific or a system-wide concern. Matters given priority are:
- Matters affecting the health, safety, or welfare of clients.
- Laws or rules, their interpretation, and their affect on services to clients.
- Policies and practices that diminish client dignity or independence.
- A disregard of client rights.
- Situations of abuse or neglect.
- The quality of services provided.
Actions We May Take
Advocacy Services tries to resolve concerns or complaints in a way that improves the quality of care, services, or treatment people receive. Possible actions include:
- Mediate or advocate on behalf of a person.
- Consult with providers about policies, practices, and procedures.
- Gather and analyze information.
- Conduct investigations.
- Examine records.
- Make site visits.
- Make recommendations, issue reports, and monitor results.
Brain Injury Alliance of Utah