Traumatic Brain Injury Ombudsman

An ombudsman is an official who is designated to assist you to overcome the delay, injustice or impersonal delivery of services.

 Client/General Services

The Ombudsman for people with traumatic brain injuries assists with the following:

  • concerns or complaints about services,
  • questions about rights,
  • grievances,
  • access to appropriate services,
  • ideas for making services better; and
  • general questions or the need for information concerning services for persons with traumatic brain injuries
    Assisting You

Concerns or complaints can come from any source. They should involve the actions of an agency, facility, or program and can be client-specific or a system-wide concern. Matters given priority are:

  • Matters affecting the health, safety, or welfare of clients.
  • Laws or rules, their interpretation, and their affect on services to clients.
  • Policies and practices that diminish client dignity or independence.
  • A disregard of client rights.
  • Situations of abuse or neglect.
  • The quality of services provided.

Actions We May Take

The Ombudsman tries to resolve concerns or complaints in a way that improves the quality of care, services, or treatment clients receive. Possible actions by the Office include:

  • Mediate or advocate on behalf of a client.
  • Consult with providers about policies, practices, and procedures.
  • Gather and analyze information.
  • Conduct investigations.
  • Review and harm client suffered.
  • Examine records.
  • Make site visits.
  • Make recommendations, issue reports, and monitor results.


Traumatic Brain Injury Ombudsman

Claudette Saville Felice
(801) 671-5179